Why One Family Switched From a National Mail-In Service to The Photo Scanners

When Megan decided to digitize her family’s VHS tapes and photo albums, she started with a popular national service. The process looked simple—order a kit, fill it up, and send it off. At first, the convenience seemed worth it.

But soon the problems started. The project took months, far longer than expected, and updates were scarce. When the files finally arrived, some videos were returned in short, low-resolution clips, while others weren’t digitized at all. She also discovered extra charges for things like folder organization, higher-resolution scans, and annual cloud access. What looked like a low-cost solution at first became more expensive and less reliable than she had planned.

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A Better Way Forward

When Megan found the photo scanners, she felt immediate relief. No shipping, no surprises, no months-long wait. Instead, her collection was picked up directly, digitized with professional equipment, and delivered back with everything organized and backed up. The process didn’t just give her digital copies—it created a searchable, shareable archive for her entire family.

Most importantly, she felt like her family’s story was treated with the care it deserved.

At the photo scanners, we believe in more than digitizing. We preserve legacies.